Talk to customers on WhatsApp, at scale and on the official API.
WhatsApp Business API services from Jay Ai Media. We set up your verified account, build templates, chatbots and a shared team inbox, and connect every chat to your CRM so enquiries turn into customers.
- Hyderabad, India
- Meta Cloud API
- India & global clients
WhatsApp is where your customers already reply
The regular WhatsApp Business app works for one phone. When several people must answer, messages must be automatic, or chats must reach your CRM, you need the API.
Chats are scattered across phones
Staff use personal numbers, and customer history leaves with them.
One phone, one person
The WhatsApp Business app cannot give a whole team shared access.
Slow replies lose leads
Enquiries wait for someone to notice, and the buyer moves on.
Manual reminders and updates
Order, payment and appointment messages are typed one by one.
No data on conversations
You cannot see response time, lead source or which chats convert.
WhatsApp Business API services, from set-up to growth
Use one service or the full programme. Each one ends with deliverables you can check.
API onboarding and Meta verification
Set up your WhatsApp Business Account, phone number, display name and business verification on the Meta Cloud API.
Verified account, live number, test reportMessage templates
Write and submit marketing, utility and authentication templates that follow Meta policy, with variables and buttons.
Approved template libraryShared team inbox
Give your sales and support team one inbox with assignment, notes, labels and quick replies.
Team inbox, roles, routing rulesChatbots and automation
Answer common questions, qualify leads and book appointments with flows that hand over to a person when needed.
Bot flows, hand-off rulesClick-to-WhatsApp ads
Connect Facebook and Instagram ads to WhatsApp, with welcome messages and lead capture that match the ad.
Ad-to-chat journeys, lead trackingBroadcast campaigns
Send offers, launches and reminders to customers who have opted in, with segments and delivery reports.
Opt-in list, campaigns, delivery reportCRM and system integration
Connect WhatsApp to your CRM, ERP, website or payment system through webhooks, including Dynamics 365.
Integration, lead and order syncCatalogue and order flows
Share products, take enquiries and send order, payment and delivery updates inside the chat.
Catalogue, order messagesReporting and optimisation
Track delivery, read rates, response time and conversions, then improve templates and flows.
Monthly report, improvement planWhat businesses use WhatsApp API for
Different goals need different message types. We set up the ones that fit your business.
Marketing messages
Offers, launches, events and re-engagement sent only to people who opted in.
Best for: retail, real estate, educationService updates
Order confirmations, payment links, invoices, appointment and delivery alerts.
Best for: e-commerce, clinics, logisticsCustomer support
Answer questions on the channel customers already use, with a team inbox behind it.
Best for: service and subscription businessesLead qualification
Reply to ad and website enquiries within seconds and pass qualified leads to sales.
Best for: B2B, finance, automobile, propertyWhich WhatsApp option does your business need?
Many businesses start on the app and outgrow it. Here is the difference.
Driving chats from ads? See our Meta Ads service for click-to-WhatsApp campaigns.
How a WhatsApp API conversation works
Meta sets rules for who you can message and when. We design your flows around them.
Opt-in
Customer agrees to receive messages.
Template
Approved message is prepared.
Send
Message goes out through the API.
Reply
Customer answers within 24 hours.
Hand-off
Bot or team continues the chat.
Choose the level of WhatsApp API support you need
Every plan starts with a consultation. We recommend a scope after understanding your goals and volumes.
Starter
For businesses moving from the WhatsApp Business app to the API.
- Meta Cloud API onboarding
- Number and display name set-up
- Up to 5 approved templates
- Shared team inbox
- Go-live checklist
Business
For teams that want automation and lead tracking.
- Everything in Starter
- Chatbot and lead qualification flows
- Click-to-WhatsApp ad set-up
- Broadcast campaigns with opt-in
- CRM lead sync
- Monthly report
Enterprise
For multiple numbers, departments or custom systems.
- Everything in Business
- Multi-number and multi-team routing
- Dynamics 365 or ERP integration
- Order, payment and catalogue flows
- Custom reports and support plan
Meta's message charges and any inbox software subscription are separate from our service fee. We confirm every cost in your quote.
Ready to put WhatsApp to work for your business?
Tell us what you want to send and who needs to reply. We will plan the account, templates and flows, and send a practical proposal.
Get a free WhatsApp API consultationFrequently asked questions
What is the WhatsApp Business API?
It is the official Meta interface that lets a business connect WhatsApp to its own software. It supports many team members on one number, automation, templates and integration with CRM and other systems, which the regular WhatsApp Business app does not.
How is it different from the WhatsApp Business app?
The app is made for one phone and a very small team. The API has no app screen of its own. You use it through an inbox, a chatbot or your own software, so many agents can reply and messages can be automated and tracked.
Do customers have to opt in?
Yes. You need clear permission before sending business-initiated messages. We help you collect opt-in on your website, ads, forms and in-store, and keep a record of it.
What are message templates?
Templates are pre-approved messages you can use to start a conversation, such as offers, order updates or reminders. Meta reviews each one. After a customer replies, you can chat freely within the 24-hour window.
What does it cost?
There are two parts: our service fee and Meta's message charges, which depend on the message category and country and can change. Some software platforms add a subscription. We list every part in your quote.
Can it connect to our CRM or Dynamics 365?
Yes. Incoming messages and leads can be created in your CRM, and updates such as order or payment status can be sent back to customers automatically.
Can you guarantee template approval or delivery?
No. Meta controls approvals and account quality. We write templates to follow its policy and guide your list quality to protect your number, but we cannot promise outcomes.
Tell us how you want to use WhatsApp
Share your business, what you want to send or automate, and any current WhatsApp use. We will reply with a scoped first step, not a generic pitch.